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Jiadian Co., Ltd. Launching Special Discussion on "Taking Customers as the Center and Creating Value for Customers"

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Release time:2020-05-08

In order to continuously promote the normalization and institutionalization of the theme education of "Do not forget your initiative mind, keep in mind the mission", thoroughly implement the "Implementation Opinions of Harbin Electric Power Group on Achieving High-quality Development", ensure the effective implementation of the group's "12348" development strategy and "11310" key work deployment, and further strengthen the concept of customer-centered and creating value for customers in combination with the urgent need of the company to promote high-quality development, the Party Committee of Jiadian Co., Ltd. organized a special discussion on "Customer-centered, Creating Value for Customers" throughout the company.

The Party Committee of Jiadian Co., Ltd. studied and formulated the "Implementation Plan for In-depth Discussion on" Taking Customers as the Center and Creating Value for Customers "", determined specific matters and clarified task requirements. This discussion is divided into five links: mobilization and deployment, organization and discussion, sorting out feedback, overall implementation and rectification and promotion.
Jiadian shares are deeply aware of the reality of being the main body of full market competition, closely centering on the concept of "taking customers as the center and creating value for customers", focusing on eight key aspects, such as market awareness, market development, product research and development, product quality, product delivery, after-sales service and management coordination, combined with the company's annual work indicators, from the company's overall state of mind and actual work, check deficiencies, make up shortcomings and make up measures, actively promote the establishment of the user concept and working mechanism of "customer-centered, creating value for customers", form the consciousness of looking inward for problems, implement the actions of self-revolution and improvement, and achieve the purpose of improving understanding and work through in-depth discussion. To achieve the purpose of unifying thinking and action.


Liu Qingyong, Secretary of the Party Committee and Chairman of the Board, made a speech

In order to promote this discussion to go deep into the real, on the afternoon of May 7, the Party Committee of Jiadian Co., Ltd. organized a special meeting to arrange and deploy. The meeting pointed out that it is necessary to effectively transform the creation of value for customers into a powerful potential to promote the company's high-quality development, and provide a strong ideological and organizational guarantee for the realization of the set goals and tasks throughout the year. The first is to integrate ideas, root the customer-centered concept in culture, practice this important concept in sales, research and development, service, internal coordination, etc., and integrate customer-centered into the blood of Jiadian people to form a deep-rooted Jiadian culture; the second is to implement efficiently, practice the customer-centered concept in action, and establish overall awareness and overall concept, find the market breakthrough in insight into demand, enhance the core competitiveness of the enterprise in creating value, and optimize the management process in continuous improvement to improve the service level; the third is to establish customer orientation, implement the customer-centered concept in the mechanism, establish a customer demand-oriented operation mechanism, improve the supervision mechanism for tracking the implementation of customer commitments and the evaluation mechanism to meet customer needs, and comprehensively enhance the customer awareness of all staff, enhance the enthusiasm and initiative of serving customers, and create a good customer-centered atmosphere inside and outside the company.



Jiang Qinghai, Deputy Secretary of the Party Committee and General Manager, presided over the meeting.

The meeting stressed that all units and all cadres and workers should closely focus on the market and user needs, take this special discussion as an opportunity, and regard it as the starting point and foothold of all work. The first is to further emancipate the mind to raise awareness, firmly establish market orientation and user awareness, firmly establish the idea of market first, customer-oriented, and development, further emancipate the mind, clarify ideas, refine goals, and organize carefully in accordance with the requirements of the meeting; The second is to further enhance the sense of crisis and urgency, quickly convey the spirit of the meeting, and effectively enhance the sense of responsibility for the discussion. The leaders of each unit are the "first responsible person", it is necessary to personally grasp and take the lead to ensure the participation of all staff and strive to achieve practical results. The third is to further clarify the train of thought, turn the blade inward, and make targeted checks from oneself to ensure new breakthroughs in practical work. Under the normal situation of epidemic prevention and control, we should better grasp the key points, focus on customers, focus on market demand, find gaps, analyze causes, and come up with countermeasures to contribute to the high-quality development of the company.

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